There are scenarios where customers may need to temporarily pause their subscription instead of canceling it. This feature ensures they are not billed during inactivity while allowing for a seamless reactivation when needed. Common use cases include:
  • Seasonal Usage: A customer only requires the service at certain times of the year.
  • Budget Constraints: A temporary pause allows cost control without losing their setup.
  • Operational Downtime: Businesses undergoing internal transitions can pause subscriptions until they resume operations.
  • Trial Extension: Giving users extra time before fully committing to a plan.
With Flexprice, pausing a subscription stops all billing for the selected period while keeping the account intact. Steps to Pause a Subscription:
  • Select the customer whose subscription needs to be paused from Customers tab
  • Under the Subscriptions section, find the active subscription.
  • Click on the Options Menu (⋮) next to the subscription. Screenshot 2025-03-12 at 5.10.06 PM.png
  • Choose Pause Subscription from the dropdown.
  • Select the Pause Start Date and enter the number of days to pause the subscription. Screenshot 2025-03-12 at 5.10.44 PM.png
  • A confirmation message will summarize the pause period.
  • Click Schedule Pause to apply changes.
Once paused, the subscription status updates to Paused, and the customer will not be charged until the subscription resumes. Steps to Resume a Subscription: A paused subscription can either automatically resume after the scheduled pause period or can be resumed manually at any time before the scheduled resume date.
  • Under Subscriptions, locate the paused subscription.
  • Click on the Options Menu (⋮) next to the subscription.
  • Select “Resume Subscription” Screenshot 2025-03-12 at 5.12.42 PM.png
  • A confirmation message appears, indicating that resuming will restart the billing cycle.
  • Click Yes, Resume to reactivate the subscription. Screenshot 2025-03-12 at 5.13.14 PM.png
Once resumed, billing will continue based on the subscription’s original schedule. Points to consider:
  • Billing automatically resumes once the pause period ends unless manually resumed earlier.
  • For usage-based subscriptions, any usage before pausing will still be billed.
  • Customers using advance payment plans will be charged immediately upon resuming the subscription.